{"id":925,"date":"2025-07-24T07:46:12","date_gmt":"2025-07-24T07:46:12","guid":{"rendered":"https:\/\/safetyjester.com\/?page_id=925"},"modified":"2025-07-24T09:26:25","modified_gmt":"2025-07-24T09:26:25","slug":"human-organisational-performance-hop","status":"publish","type":"page","link":"https:\/\/safetyjester.com\/?page_id=925","title":{"rendered":"Human & Organisational Performance (HOP)"},"content":{"rendered":"\n
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HOP is a modern approach to safety and organizational reliability. It recognizes that humans are fallible, and focuses on designing systems and responses that support learning, resilience, and improvement \u2014 rather than relying on control and punishment.<\/em><\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u201cSafety is not the absence of accidents. Safety is the presence of capacity.\u201d<\/strong> \u2014<\/em> Dr. Todd Conklin<\/em><\/p>\n<\/blockquote>\n\n\n\n

The Five Principles:<\/strong><\/p>\n\n\n\n

1. Error is Normal<\/strong><\/p>\n\n\n\n

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  • Even the best people make mistakes. It\u2019s important to build systems that anticipate and tolerate human error rather than punish it.<\/li>\n\n\n\n
  • Reality: Mistakes are inevitable \u2014 even in high-performing teams.<\/li>\n\n\n\n
  • Implication: Expect and plan for human error in systems and processes.<\/li>\n\n\n\n
  • Application: Use redundancies, fail-safes, and training to reduce the impact of errors, not just the frequency.<\/li>\n<\/ul>\n\n\n\n
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    \u201cIf it can go wrong, eventually it will \u2014 even with good people.\u201d<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

    2. Blame Fixes Nothing<\/strong><\/p>\n\n\n\n

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    • Blaming individuals does not address systemic issues. It prevents learning and improvement by focusing on symptoms rather than root causes.<\/li>\n\n\n\n
    • Reality: Blame doesn\u2019t improve systems or reduce future risk.<\/li>\n\n\n\n
    • Implication: Focusing on individual fault misses systemic contributors.<\/li>\n\n\n\n
    • Application: Shift from a culture of punishment to a culture of curiosity and learning.<\/li>\n<\/ul>\n\n\n\n
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      \u201cBlaming someone may feel satisfying, but it doesn\u2019t make the organization safer or stronger.\u201d<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

      3. Learning is Vital<\/strong><\/p>\n\n\n\n

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      • Organizations must constantly learn from successes and failures. Learning comes from understanding how work is actually done, not how it is imagined.<\/li>\n\n\n\n
      • Reality: All events \u2014 especially failures \u2014 are learning opportunities.<\/li>\n\n\n\n
      • Implication: Organizations should be curious and actively seek insight from work as it\u2019s actually done.<\/li>\n\n\n\n
      • Application: Use learning teams, after-action reviews, and open conversations to understand operational realities.<\/li>\n<\/ul>\n\n\n\n
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        \u201cLearn from normal work and near misses \u2014 not just when things break.\u201d<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

        4. Context Drives Behavior<\/strong><\/p>\n\n\n\n

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        • People\u2019s actions make sense to them given their context. To improve performance, we must understand and improve the conditions and systems in which people work.<\/li>\n\n\n\n
        • Reality: People\u2019s decisions make sense in the context they\u2019re in.<\/li>\n\n\n\n
        • Implication: To improve behavior, improve the system and environment people operate in.<\/li>\n\n\n\n
        • Application: Look at workload, resources, procedures, pressure, and culture when evaluating actions.<\/li>\n<\/ul>\n\n\n\n
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          \u201cInstead of asking \u2018Who failed?\u2019, ask \u2018What set them up to fail?\u2019\u201d<\/p>\n<\/blockquote>\n\n\n\n

          5. How You Respond to Failure Matters<\/strong><\/p>\n\n\n\n

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          • The way leaders respond to failure or problems determines whether the organization learns and improves or stays stuck. Responses should focus on understanding and growth, not punishment.<\/li>\n\n\n\n
          • Reality: Leaders\u2019 reactions determine whether people speak up and whether learning happens.<\/li>\n\n\n\n
          • Implication: Trust, psychological safety, and openness are essential for reporting and problem-solving.<\/li>\n\n\n\n
          • Application: Respond with curiosity, empathy, and a commitment to learn.<\/li>\n<\/ul>\n\n\n\n
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            \u201cYour response creates the conditions for future reporting \u2014 or future silence.\u201d<\/em><\/strong><\/p>\n<\/blockquote>\n\n\n\n

            Why HOP Matters<\/strong>?<\/p>\n\n\n\n

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            • Improves safety without relying solely on rules and compliance.<\/li>\n\n\n\n
            • Builds a learning culture instead of a fear-based one.<\/li>\n\n\n\n
            • Enables organizations to be more resilient, adaptive, and trustworthy.<\/li>\n\n\n\n
            • Focuses on how work actually happens, not just how it\u2019s imagined.<\/li>\n<\/ul>\n\n\n\n

              <\/p>\n\n\n\n

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              “We can either blame and punish, or learn and improve. But we can’t do both” <\/em><\/p>\n\n\n\n

              <\/div>\n\n\n\n
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              \"\"<\/figure>\n\n\n\n

              Bob Edwards<\/p>\n\n\n\n

              Author and HOP Coach<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

              HOP is a modern approach to safety and organizational reliability. It recognizes that humans are fallible, and focuses on designing systems and responses that support learning, resilience, and improvement \u2014 rather than relying on control and punishment. \u201cSafety is not the absence of accidents. Safety is the presence of capacity.\u201d \u2014 Dr. Todd Conklin The […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-925","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/safetyjester.com\/index.php?rest_route=\/wp\/v2\/pages\/925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/safetyjester.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/safetyjester.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/safetyjester.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/safetyjester.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=925"}],"version-history":[{"count":5,"href":"https:\/\/safetyjester.com\/index.php?rest_route=\/wp\/v2\/pages\/925\/revisions"}],"predecessor-version":[{"id":938,"href":"https:\/\/safetyjester.com\/index.php?rest_route=\/wp\/v2\/pages\/925\/revisions\/938"}],"wp:attachment":[{"href":"https:\/\/safetyjester.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}